Contact Us
We’re just a call, text, or email away…
- 469-830-1735 Main Line, Call/Text, English
- 972-638-7727 Spanish Only, Call/Text
- [email protected]
- Monday – Friday
9:00 AM to 4:00 PM CST - Payment & Correspondence Address:
3585 N. Belt Line Rd., Irving, TX 75062
- When sending personal checks by U.S. mail, please use an opaque envelope that is not see through for security. Please write “for deposit only” on the back of the personal check. Please include your property address and/or loan number for reference otherwise your payment may be returned.
- Payments must be received by the loan’s due date. Payments received after any grace period will incur a late fee.
- If you are making a payment via cashier’s check or money order, please use an express mail service with a tracking number and insurance for the amount of the cashier’s check/money order in case of loss or theft. Home Key Servicing is not liable for cashier’s checks/money orders lost or stolen in transit.
- We are closed on U.S. Federal holidays and snow/ice days aligned with Dallas ISD. The office will be closed February 1, 2024 – February 4, 2024.
- Please note that due to changes in staffing and software, there may be delays in response times and/or processing times; customers may request a late fee waiver only during January 2024 for staff delays, however the January 2024 payment must be received at Home Key Servicing no later than 01/31/2024. Please call or text 469-830-1735.